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TRAINING
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LEADERSHIP DEVELOPMENT – “1manager” Process
"Leadership development takes place in everyday work"
Practical leadership faces challenges in the midst of collective pressures and everyday tasks. Leadership development starts with analyzing feedback and learning to reflect this back to the various operating models and practices.
Here at Muutostaito, we uphold concreteness and practicality in our solutions. Our approach to Leadership Development is process-oriented and business-centric. To ensure the success of the development project, the process should always be integrated to the company’s strategy. Business objectives can also be set to support the process.
1manager Process is a practical path which develops leadership skills and the management process simultaneously. The best result is reached if the process includes some part of the organization as a whole. This makes it possible to efficiently evaluate and develop the management processes, the roles and tasks of the different organization levels and the managers themselves.
INTERACTION AND COOPERATION
“None of us is as brilliant as all of us together.”
Muutostaito believes in the value of cooperation in achieving success. Interaction is a key element in the process of building successful cooperation. Interaction affects team functionality, innovation level, employee well-being and the workplace environment. The spirit of interaction also influences the success of implementing change in business processes, in the organization’s identity, image, customer loyalty and ultimately to the business outcome.
CUSTOMER SERVICE
"For results, and for customer satisfaction"
In our customer service coaching we stress bilateral situations: interactions between the company representative and the customer or internal client. Different customers enter into different customer service experiences, each with their own unique priorities. We place emphasis on understanding the importance of good customer interaction.
Training, as well as the feedback received from other participants and coaches, are the cornerstones of our services. Through participatory work, we guide your company’s process of finding the practical solutions that allow you to create and enhance relationships with customers and to proceed in problem situations.
More information ..
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