RENT & LICENCE
ACT TODAY – GAMING PROCESSES CREATE COMMITMENT AND TURN PLANS INTO ACTIONS
MUUTOSTAITO (CHANGESKILLS) is Finland’s leading company to use wide variety of gamified methods and board game processes in change implementation and learning. Our games are played in several countries in Europe.
We are focused on business development projects and training that excites, motivates and engages managers and people in all levels of organization. Well-designed board game process offers excellent possibility to ensure that your plans really translate into actions.
Our consulting and training processes always aim at everyday change of behavior and renewal. We believe that successful change starts with understanding, commitment and participation. And the process continues with doing things differently in practice. Therefore our game processes always contain a part where the participants share their personal plans or promises.
We have carried out several hundred game workshop processes based on gaming concepts in the areas of strategy implementation, sales, leadership, wellbeing and organization development. We have clients from different industries and public sector e.g retail, banking and insurance, manufacturing, industrial service, pharmaceutical, energy, food, IT and telecommunication and logistic service.
Our mission is to bring to life the desired renewal in our clients’ organization – efficiently and quickly. CHANGESKILLS’ coaches and consultants have together more than 100 years of professional experience in change implementation and training.
CHANGESKILLS – ACT TODAY
CHANGESKILLS BOARDGAMES AND SOLUTIONS
MUUTOSTAITO (CHANGESKILLS) is Finland’s leading company to use board game processes to implement change in organizations. The games can be divided into two categories, business games and learning games. Business games are always implemented as a project and the content is always produced for particular business need or situation. Learning games can be used for leadership training and development, well-being development or organization development. Learning games can be a stand alone workshop with follow up or a project.
If you want your people to get excited in doing things differently,
call changeskills – act today +358 400 353 652
CUSTOMERGAME AS A SALES BOOSTER
Customergame is often used to develop sales and service culture or for strategy implementation. “Customergame can also be played by real customers so that it works then as a co-creation tool”, says Sami Sarén from Changeskills. Compared to other changeskills games, customergame is always more of a business development tool rather than a training tool.
AAVA MEDICAL CENTRE DEVELOPS IT`S CUSTOMER SERVICE
Aava Medical Centre´s customer service development was organised around customer game workshops continued by development groups in all service units. The game cases contained subjects around customer journey and customer facing situations at different steps of the journey. All participants made a personnal promise by which they could improve customer experience
HUURRE BRINGS THE CUSTOMER TO THE TRAINING BY USING VIDEOTAPED CUSTOMER INTERVIEWS
“We have trained our service personnel for customer facing situations, but the results have not been convincing before. Message has not reached the participants. This time we wanted to make training differently and decided to use customergame and real customervideos as a training method. The new way proved to be effective and the results in the customer service have been clearly seen.